Support

How can we help?

Contact Koinonia support for sign-in, account, privacy, safety, accessibility, or technical questions.

Monitored support address: Koinonia.support@gmail.com.

Include

• A short description of what happened.
• Your device platform and app version.
• The approximate date and time.
• Whether the issue affects sign-in, a post, a report, blocking, or account deletion.

Do not include

Never send passwords, one-time verification codes, authentication tokens, or sensitive prayer details. Support may ask for limited verification through an approved process.

Safety concerns

Use the in-app report action when possible — open the post’s ⋯ menu and choose Report post, or open a member’s profile and choose Report user. You can also block a member so their posts no longer appear. For an urgent safety concern, email Koinonia.support@gmail.com with “Safety concern” in the subject. Contact local emergency services for immediate danger; Koinonia is not an emergency service.

Account deletion

To start an account deletion request outside the app, use the account deletion page.